Forget about outages: Asseco Solutions SLA services keep your ERP system running smoothly

Have you ever experienced your ERP system stopping right when you needed it the most?

How did you handle it? Did you wait for the IT department to fix the issue, or did you improvise? What impact did it have on your company? Was it “just” a short downtime or a delay in invoicing or production? Or did you lose critical data? After such an experience, how did you try to prevent similar situations or minimize their impact?

Such situations are common in the world of ERP solutions, and clients often share with us the challenges they face. That’s why we developed SLA services that allow you to prevent problems before they even occur.

Automatic database monitoring and regular updates ensure that your system runs smoothly, your data is protected, and downtime or unexpected interruptions are minimized.

What is SLA and why is it important?

SLA – Service Level Agreement – is a document that generally defines the level of service a customer can expect from a provider.
In our case, it is an agreement between you and us that clearly defines:

• What the service includes – e.g., database monitoring, regular updates, reporting, expert support.

• How service quality is measured – e.g., response time to issues, reporting frequency, system availability.

• Who is responsible for what – what the customer must provide (VPN connection, admin account) and what the provider ensures.

• Goals and outcomes – e.g., database monitored daily, downtime reported within 1 hour.

In other words, SLA gives you confidence that your system will work, your data will be protected, and your company won’t be caught off guard by unexpected downtime.

Automatic Database Monitoring – never be surprised by your system

Anyone using an ERP system knows the database is the heart of the company. When it fails, invoicing, warehouse, production, payroll… everything stops.

With Asseco’s automatic database monitoring, you get:

• Downtime prevention: we monitor the database and detect issues before they affect operations.

• Monthly report: IT administrators receive a clear monthly report on database status and recommendations to improve performance and stability.

• Expert support: issues are resolved promptly – our specialists handle and propose optimizations.

Collaboration model:

• Interval: regular monthly checks and reporting

• Implementation: initial monitoring setup is quick and requires minimal time investment

• Operational costs: service covers full analysis and resolution of common incidents; more extensive interventions are carried out transparently, always with your prior approval.

Technical requirements:

• VPN connection to the database server

• Admin account

• Software installation (Asseco QasidaApi, Asseco ServerAgent) handled by our team

• Service available for databases version 19c

Database Updates – system always current and secure

Outdated databases pose risks – security gaps, system instability, and downtime. Our SLA service for regular database updates ensures your ERP system is always up-to-date, secure, and ready for smooth operation.

Key benefits of the service:

• Data protection: we apply the latest security patches and protect data from known vulnerabilities

• System stability: regular updates enhance overall stability and prevent downtime caused by unpatched software issues

• Minimal operational impact: all work is performed within the agreed service window

• Full expert support: Asseco team works closely with your IT administrator to ensure a transparent and smooth process

Collaboration model:

• Interval: quarterly updates

• Clear scope: the service focuses on regular updates (patching)

Technical requirements:

• VPN connection to the database server

• Admin account

• Internet access from the database server

Do you want to stop constantly firefighting issues and move to proactive and secure ERP operation? We offer various service packages for safe and efficient ERP system operation. Check their current offer HERE.

Why choose Asseco Solutions SLA services?

Our goal is to let you focus on business growth, not dealing with unexpected downtime. Predicting problems takes far less energy and resources than fixing them afterward – that’s why SLA services are exactly what every business needs for stable growth. Don’t hesitate. Choose Asseco Solutions SLA services to ensure smooth system operation and data protection.