Service SLA (Service Level Agreement)

Activities that are covered by this service can be diverse, e.g. repeated training of users, individual addition of system functionality outside the standard process, modification of print forms, etc. The scope of the service is defined in the contract, i.e. what work is to be performed as part of the service, the number of hours, the exact definition of the work, the roles, or the persons who perform the work, as well as the method and tools of communication.

Benefits

Clarity

Digitization

Increasing efficiency

Sales increase