SLA Service Services (Service Level Agreement) for Asseco HOREC

Any outage of the hotel system can cause chaos at the front desk, result in lost reservations, and negatively affect your guests’ stay. Without strategic support, unnecessary downtime and disruptions to smooth operations may occur. The solution lies in service services from Asseco Solutions.

SLA service for the Asseco HOREC system

This service provides strategic care and proactive support – from rapid issue resolution to process optimization and consultations for system development. Your operations will run smoothly today and in the future.

With guaranteed response times, reserved consultant capacity, and detailed knowledge of your environment, you gain confidence that the system will always be ready to support your services at the highest level.

The difference compared to Support Line:

• Support Line – operational, reactive assistance for errors and everyday system use.
• SLA – proactive and strategic care: 
  • guaranteed response time 
  • reserved consultant time
  • detailed and continuous knowledge of your environment 
  • consultations and recommendations for changes and development 
  • system configuration and adjustments 
  • custom reports and optimization of hotel processes

Who is the SLA service suitable for?

• Hotels actively using the Asseco HOREC system. 
• Operations with frequent questions, changes, and reporting needs. 
• Those who require stability, confidence, and strategic system support.

Don’t let your business wait in line when issues arise. Click “I’m interested” and activate your SLA support today.