SLA Service Services (Service Level Agreement) for Asseco BLUEGASTRO

Any outage of a restaurant system can cause operational chaos, service delays, and negatively impact your guests’ experience. Without strategic support, you risk unnecessary downtime and disruptions to the smooth operation of your restaurant. The solution lies in service support from Asseco Solutions.

SLA service for the Asseco BLUEGASTRO system

This service provides strategic care and proactive support – from fast issue resolution to process optimization and consultations for system development. Your operation will run reliably today and in the future.

With guaranteed response times, reserved consultant capacity, and in-depth knowledge of your environment, you gain confidence that the system is always ready to support the seamless operation of both kitchen and service staff.

Difference compared to Support Line:

• Support Line – operational, reactive assistance for issues and day-to-day system usage.
• SLA – proactive and strategic care:
  • guaranteed response time
  • reserved consultant capacity
  • detailed and continuous knowledge of your environment
  • consultations and recommendations for changes and development
  • system configuration and adjustments
  • custom reports and optimization of restaurant processes

Who is the SLA service suitable for?

• Restaurants and hospitality businesses actively using the Asseco BLUEGASTRO system.
• Operations with frequent adjustments, questions, and reporting needs.
• Those who require stability, certainty, and strategic system support.

Don’t let your business wait in line when issues arise. Click “I am interested” and activate your SLA support today.