QASIDA Service
Management of service orders
An innovative application for service centers ready for electronic invoicing.
QASIDA Service
Management of service orders
An innovative application for service centers ready for electronic invoicing.
When service grows, paper notes and Excel are no longer enough
Many service companies face similar problems every day. A technician does not know what is prepared for the job. A manager has no overview of team workload. A customer waits for information about repair status. Materials are searched at the last minute and administration grows with the number of jobs.
The most expensive service problem is messy data
QASIDA Service helps solve these situations in a clear and systematic way. All important information is available in one place – from job intake through technician planning to performance evaluation and customer communication.
Did you know...
QASIDA Service works as a cloud application, so your team can work with up-to-date information from anywhere – without complex infrastructure or multiple separate systems?
QASIDA Service works as a cloud application, so your team can work with up-to-date information from anywhere – without complex infrastructure or multiple separate systems?
What do service companies deal with most often?
Who has available capacity?
Technician planning is often unclear and depends on phone calls or spreadsheets.
Where is the job currently located?
Without a clear system, duplicates, delays and communication issues arise.
Is the material ready for the job?
Lack of visibility into stock slows down service operations.
How to inform the customer without extra administration?
Manual sending of documents and confirmations takes time and increases the risk of errors.
Efficient job and task management
The core of the application is clear real-time management of service jobs and tasks. QASIDA Service allows you to create, assign and track jobs throughout the entire service process.
Using a Kanban interface, the team has instant visibility of who is working on what, what stage a job is in and what needs to be completed. This helps eliminate chaos, unnecessary delays and duplicate work.
Kanban job overview
Clear breakdown of tasks according to the current service workflow stage.
Real-time task management
The whole team works with up-to-date information without searching for documents.
Less chaos and duplication
Each job has a clearly defined status, responsibilities and workflow.
Work planning and progress control
Service companies often deal with how to efficiently distribute tasks among technicians while maintaining an overview of team capacity. QASIDA Service therefore includes calendar planning that allows work assignments based on availability and estimated completion time.
Comparing planned and actual times helps identify areas where efficiency can be improved or processes optimized.
What do you get?
- overview of technician workload
- simpler service job planning
- control over deadlines and time requirements
- better team organization
Inventory and material tracking
Successful service is not only about planning. Equally important is visibility of materials and stock. QASIDA Service allows tracking of consumables, serviced products and warehouse locations for different item types.
Technicians and managers thus have up-to-date information about material availability without manual searching.
Integration with QASIDA ERP
Companies using QASIDA ERP can benefit from two-way integration between systems. Data about stock, material movements and accounting documents is synchronized automatically.This means less manual data entry, fewer errors and up-to-date data across the entire company.
Recurring services without unnecessary administration
For regular or warranty services, the system allows automatic generation of recurring jobs based on a set schedule.
Tasks therefore do not need to be created manually each time, allowing the team to focus more on the actual service work instead of administration.
Automated customer communication
Customer communication is an important part of quality service. QASIDA Service enables automatic generation and sending of documents such as service reports, confirmations or repair completion notifications.
Everything happens directly from the system via email – quickly, clearly and without unnecessary errors.
Data insights and statistics for managers
Managers receive up-to-date reports on jobs, teams, technician workload and financial indicators. This allows more efficient capacity planning and service process optimization.
Managers
They have access to up-to-date overviews of teams, jobs, costs and performance.
Technicians
They work with accurate information about tasks, materials and planned work.
Customers
They receive faster and more accurate information about repair status and job completion.
Overview, time savings and more efficient service
QASIDA Service helps service companies organize work more efficiently, keep jobs and teams under control and reduce administrative burden associated with service processes. The result is better overview, faster organization of work and higher quality service for customers.
Why QASIDA Service?
QASIDA Service is part of a modern ecosystem by Asseco Solutions, one of the largest enterprise software providers in Central Europe.
The solution is built on many years of experience in developing enterprise systems for companies across different segments and digitizing business processes. Therefore, QASIDA Service is not just an application, but a proven system that addresses real problems of service companies.
35+
years of experience
4 700+
corporate customers
150+
skilled experts
Try QASIDA Service for 30 days free
See how a modern cloud solution can simplify job planning, communication and daily operations of your service team.
✔ No commitment
✔ Cloud solution
✔ Clear service in one system
Benefits
Digitalizácia
Úspora času
Zvýšenie efektivity
Integrácia