Implementation Is Only the Beginning: Why Asseco Solutions Support Is Key to Your Success

Many companies see the purchase of an information system as the final milestone. At Asseco Solutions, we see it differently. For us, implementation is only the beginning of a long-term partnership. We describe ourselves as a “soft-fair” company not only because we develop robust software, but above all because we care about the people who work with it every day.

Our customer care is not just a line in a contract. It is a commitment of 170 skilled experts who support the success of more than 4,200 companies and 20,000 end users.

Partnership That Starts Earlier Than You Think

Most companies offer support only when something stops working. We take a different approach – you can rely on our full commitment even before the actual implementation begins. Our goal is to ensure the system accurately reflects your needs while eliminating outdated processes that limit your growth.

What do we do in the initial phase?

• As-Is analysis: We thoroughly assess the current state of your systems.
• Process optimization: We help design processes to increase efficiency.
• Document flow and KPI audit: We analyze document circulation and key performance indicators to give you a clear overview of your business.

Your Technology Backbone (Even 24/7)

Once the system goes live, you are not on your own. Our operational support provides a reliable backbone to ensure smooth and secure operation. We actively monitor critical components and regularly back up your data long before issues can arise.

If you use integrations with other systems, we oversee their seamless operation and resolve potential interface issues. Depending on your needs, our professional support services are available up to 24 hours a day, 7 days a week.

Behind every Asseco Solutions ERP system stands a team of people who understand both technology and customer needs.

Developing User Capabilities

Software is only as effective as the people who use it. That is why we place strong emphasis on user support and training. We want the system to be a practical tool for your employees—not an obstacle.

• Tailored training: From basic usage to advanced custom reporting and outputs.
• Legislative guidance: We monitor regulatory changes and explain their impact on your system.
• Always available: Whether via customer portal, email, or phone, our experts are within reach.

What Do the Numbers Say?

Our work is backed by results that commit us to continuous improvement:

• 4,200+ satisfied companies
• 20,000+ daily users
• 170 experts ready to help

Looking for a partner you can rely on at every stage of your business? Get in touch and we will be happy to show you what a soft-fair approach looks like in practice.